Skip to content
Atria

How it works

Six steps from onboarding to live.

Atria is trained on your property, not generic hospitality. Timelines depend on your readiness and are agreed during your demo.

  1. 01

    Property onboarding

    We collect what Atria needs to know about your property.

    • Room inventory
    • Amenities
    • Hotel information
    • Policies
    • Timings
    • Departments
    • Escalation rules
    • Service information
  2. 02

    Train Atria

    Your information becomes a property knowledge base that Atria answers from.

    • Property knowledge base
    • Review of answers before go-live
  3. 03

    Configure departments

    Set up the teams that receive tasks.

    • Housekeeping
    • Maintenance
    • Front desk
    • Dining
    • Management
  4. 04

    Configure SLAs

    Set a response target per department. Examples:

    • Housekeeping: 10 minutes
    • Maintenance: 15 minutes
    • Your own values are set during configuration
  5. 05

    Connect guest access

    Guests reach Atria through the channels enabled for your property.

    • QR
    • Web
    • WhatsApp, as an add-on once confirmed for your property
  6. 06

    Go live

    Guests begin using Atria. Your teams work from their workspaces and managers watch the dashboard.

A better way to care for every request

See Atria on your property.

A walkthrough built around your departments, your timings and your escalation rules.

Hotel colleagues reviewing a request togetherIllustrative hotel workflow

From a guest request to the right team

  1. 01 Guest asks
  2. 02 Atria routes
  3. 03 Team responds